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Human Resources Business Partner- Charter Communications

    Position Description:
    Join our Human Resources experts in North Canton. The North Canton Human Resources team leverages their expertise to support a busy inbound customer service/repair call center. This Human Resources Generalist role will be a key member of our Human Resources team and will partner across the organization with our employees and our leadership team.

    This Human Resources professional will work in our North Canton office and focus on a variety of human resources activities including employee engagement, leave of absence administration, ADA, performance coaching, corrective action, employee communications, and facilitating employee orientation or other trainings. This is not a remote role but will require in-person and virtual communications. The successful candidate will work as part of a human resources team and must have the flexibility to support the business on the occasional weekend and/or evening.

    Administer human resources policies and programs, balancing employee advocacy and business operating needs. Promote equity, fair treatment, and positive employee relations and ensure compliance with state and federal employment laws. Provide comprehensive HR support in the area of continuous performance coaching and management, pro-active issue/problem identification and resolution, coaching and development for more effective leadership decision and communication skills, and recruitment and retention of critical talent. Understand and support the accomplishment of business priorities. Build credible relationships with Business Leaders allowing for better decisions and organizational effectiveness.

    Assure Company policies are administered fairly and consistently throughout the area of responsibility

    Effectively communicate and execute necessary changes to policies and procedures

    Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests

    Conduct employee related investigations as necessary

    Handle workers compensation, first report of injury database and safety regulations process

    Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process

    Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed

    Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination

    Ensure timely and accurate entries to the HRIS database

    Ensure timely and accurate payroll entry for designated client group

    Perform audit and compliance functions as requested on items such as audit reports verification, and payroll information

    Maintain employee records in compliance with state and federal requirements

    On an as needed basis, participate on various HR committees established to resolve employment challenges

    Assist in the management and execution of bonus plans, merit processes, and routine/special request reports

    Assist in the annual budget planning process as needed

    May recruit and staff from internal and external sources

    All other duties as requested

    Skills/Abilities and Knowledge
    Ability to communicate orally and in writing in a clear and straightforward manner
    Ability to communicate with all levels of management and company personnel
    Ability to deal with the public in a professional manner
    Ability to maintain confidentiality of information
    Ability to make decisions and solve problems while working under pressure
    Strong PC skills and MS Office skills
    Ability to prioritize and organize effectively
    Ability to show judgment and initiative and to accomplish job duties in a timely manner
    Knowledge of local, state and federal employment laws and procedures
    Knowledge of state and federal wage and hour laws
    Knowledge of staffing and employment practices
    Knowledge of employee relations procedures and applicable law
    Consultative and coaching skills
    Analytical skills
    Knowledge of cable television products and services a plus

    Bachelor's degree in Human Resources, Business, or related field or equivalent experience

    Related Work Experience
    2+ years Human Resources Generalist experience

    Certifications and/or Licenses
    Certifications for Human Resource Professionals (PHR, SPHR) preferred
    Valid driver's license with satisfactory driving record within company required standards preferred

    In Office (Not Remote)
    Business Casual Office Environment
    Occasional Travel may be required
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